Access
Merchants and drivers may self-apply, but every operating account requires owner approval before creating, accepting, or completing deliveries.
Pilot operating policy
Pilot terms.
These terms define how TriniDrop operates during the controlled Trinidad parcel-delivery pilot.
Service scope
The MVP handles small parcels and one-driver large parcels that fit a car, SUV, or van. Food, cold-chain, heavy freight, and two-person cargo are out of scope.
Dispatch
Merchants choose a linked preferred driver or the approved driver pool. Admin staff may assign, reassign, publish, unpublish, cancel, or resolve exceptions.
Proof
Delivery completion requires OTP or signature proof. COD deliveries also require collected amount confirmation before the delivery can be completed.
Fees
Merchant delivery fees and driver payouts are flat configurable pilot rates. Admin adjustments may be applied for returns, disputes, failed deliveries, or special handling.
Disputes
Admin owns cancellation, refund, fee, COD, retry, and return outcomes. Delivery events, notes, proof records, and COD ledger entries are used for review.
Account removal
The owner may suspend or remove a merchant or driver account for unsafe handling, prohibited goods, repeated failed handoffs, unresolved COD issues, or misuse of customer data.
Policy changes
Pilot terms may change as operations mature. Active pilot users should be notified before material changes affect dispatch, COD handling, proof, fees, or account access.