COD cap
Each delivery may carry a maximum COD value of TTD 100. Deliveries above that cap must use an off-platform collection arrangement.
Pilot COD policy
Cash on delivery policy.
COD is supported only within tight pilot limits so merchant invoices, driver payouts, and unresolved cash risk stay auditable.
Collection
Drivers must confirm the collected COD amount during delivery completion. The system rejects mismatched COD confirmation for normal driver completion.
Settlement
COD settlement is reviewed end-of-day by admin. Entries may be marked settled, partial, disputed, or overdue with a required reason for exceptions.
Risk tracking
Partial, disputed, and overdue COD entries remain visible as unresolved COD risk until admin resolves the underlying issue.
Statements
Weekly merchant invoices and driver payout statements include COD totals, settlement status, and finance adjustments applied by admin.
Disputes
Admin uses delivery events, proof records, notes, driver statements, and customer contact outcomes to decide COD exceptions and payout impact.
Driver accountability
Drivers are responsible for safeguarding collected cash until settlement. Repeated shortfalls, late settlement, or unsupported COD claims may restrict account access.
Merchant visibility
Merchant statements show COD collected, pending, settled, and unresolved totals so pilot merchants can reconcile cash exposure against delivery fees.